Terms & Conditions

1. Reservations

1. Reservations may be made through the Website, by email at reservations@ivararesorts.com, by phone, or through authorised travel partners and online travel agencies (OTAs).
2. A reservation is confirmed only when you receive written confirmation from us and the required advance payment has been received.
3. The person making the reservation must be at least 18 years old and is responsible for all guests included in it.
4. Please check all booking details (dates, room category, number of guests, meal plan) on your confirmation and tell us of any errors immediately.
5. Reservations made through OTAs or travel agents are also subject to that platform's terms, including its payment, modification and cancellation policies. Where they conflict, the policy shown at the time of booking on that platform applies to that booking.
6. Special requests, such as room location, early check-in, late check-out and bed configuration, are subject to availability and cannot be guaranteed.

2. Rates, Taxes and Payment

1. All rates are in Indian Rupees (INR) unless stated otherwise and are per room per night. Taxes (including GST at the applicable rate) are shown separately or as included, as stated at the time of booking.
2. Rates depend on season, room category, occupancy and meal plan. They may change without notice until a reservation is confirmed.
3. Advance payment of the booking value is required to confirm a reservation as specified during the booking process. The balance is payable at check-in or prior to arrival as per the reservation policy.
4. We accept UPI, credit and debit cards, net banking and bank transfer. Online payments are processed through secure third-party payment gateways.
5. All charges for extras, including food and beverage, golf, spa, laundry, transfers, excursions and minibar, must be settled at check-out.
6. Any change in government taxes after booking will be applied to your final bill.

3. Cancellation, Modification and No-Show

Unless a different policy is stated for a specific rate, offer or booking platform:

1. All cancellations and modifications must be requested in writing to reservations@ivararesorts.com.
2. Peak periods: For bookings over long weekends, festive season, Christmas–New Year and the Khajuraho Dance Festival, a separate non-refundable or stricter policy may apply and will be stated at the time of booking.
3. Early departure: If you check out before your confirmed departure date, the unused nights may be charged in full.
4. Modifications of dates or room category are subject to availability and to any difference in rates.
5. Approved refunds are processed to the original mode of payment within 7–14 working days.
6. Non-refundable rates are not eligible for refund or date change.

4. Check-In and Check-Out

1. Check-in: 2:00 PM | Check-out: 12:00 Noon
2. Early check-in and late check-out depend on availability and may be charged extra.
3. Identification: All guests aged 18 and above must present a valid government-issued photo ID at check-in, such as Aadhaar, Passport, Driving Licence or Voter ID. PAN cards are not accepted as address proof. Local IDs may not be accepted, as determined by the Resort.
4. Foreign nationals must present a valid passport and visa. Their details will be shared with the authorities as required by law (Form C).
5. The Resort may refuse check-in to any guest who cannot provide valid identification, in which case no refund will be due.
6. The primary guest must be at least 18 years old.
7. Couples must present valid ID. Local law does not require proof of marriage.

5. Occupancy, Children and Extra Beds

1. Each room category has a maximum occupancy, which cannot be exceeded.
2. Children aged 0–5 years stay free when sharing existing bedding with parents. Children aged 6–11 years and extra guests are charged as per the applicable room and meal plan rates. Guests aged 12 years and above are charged as adults.
3. Extra beds and mattresses are subject to availability and charged as per policy.
4. Children must be supervised by an adult at all times, including at the pool, golf course and other facilities.
5. Visitors who are not registered guests are not permitted in guest rooms and must register at the front desk to access Resort facilities.

6. Guest Conduct and Resort Rules

1. Guests must behave responsibly and respect other guests, staff and the Resort's property and surroundings.
2. Smoking is prohibited inside rooms and enclosed public areas and permitted only in designated areas. A cleaning charge applies for smoking inside rooms.
3. Alcohol may be consumed only in permitted areas and in line with applicable Madhya Pradesh excise laws. Outside liquor may not be allowed in public areas, and service may be restricted on government-notified dry days.
4. Illegal substances, firearms, weapons, fireworks and hazardous materials are strictly prohibited.
5. Loud music and noise are not permitted after 10:00 PM in line with local regulations.
6. Pets are not allowed on the property.
7. Use of the pool, golf course, gym, spa and other facilities is subject to their timings, dress codes and safety rules. Guests use them at their own risk.
8. Commercial photography, videography and drone use require prior written approval from the management.
9. The Resort may ask any guest to leave, without a refund, if their conduct is unlawful, unsafe, disruptive or in breach of these rules.

7. Damage and Liability

1. Guests are liable for any loss of or damage to Resort property caused by them, their companions or their visitors, and will be charged for repair or replacement.
2. Please use the in-room safe or the front-desk safe deposit for valuables. The Resort is not responsible for loss or theft of valuables, cash or personal belongings left unattended or not deposited.
3. The Resort is not liable for any injury, loss or damage arising from a guest's negligence, misuse of facilities or failure to follow safety instructions, except where caused by the Resort's own negligence.
4. The Resort is not liable for services provided by independent third parties, such as safari operators, excursion guides, transport providers and OTAs, even if arranged at a guest's request.
5. Lost and found items will be held for 30 days. Returning them is at the guest's cost and request.

8. Events, Weddings and Group Bookings

Weddings, social events, corporate events and group bookings (generally 5 or more rooms) are governed by a separate event contract. That contract sets out the payment schedule, cancellation terms, minimum guarantees, décor, sound and timing restrictions, and outside vendor policies. Where it conflicts with these Terms, the event contract prevails.

9. Force Majeure

We are not liable for failure or delay in performing our obligations due to events beyond our reasonable control. These include natural disasters, extreme weather, floods, epidemics, government orders, strikes, civil unrest, power or network failures, and closure of nearby attractions or national parks. In such cases, we will work with you to reschedule your booking or offer a credit note, at the Resort's discretion.

10. Use of the Website

1. Content on the Website, including text, images, logos, videos and design, belongs to Ivara Resorts or its licensors. It may not be copied, reproduced or used commercially without our written permission.
2. Photographs, room descriptions and amenity details are for illustration. Actual rooms, views and services may vary slightly.
3. We aim to keep information accurate and current but do not guarantee that the Website is free of errors or available without interruption. We may update, correct or remove content at any time.
4. You agree not to misuse the Website, including by attempting unauthorised access, submitting false information, or introducing malicious code.
5. The Website may link to third-party websites. We are not responsible for their content or practices.

11. Offers and Promotions

Special offers, packages and promotional rates are subject to their own terms, availability and blackout dates. They cannot be combined with other offers unless stated, and they may be withdrawn at any time without notice.

12. Feedback and Reviews

We welcome your feedback. By submitting feedback, testimonials or reviews to us, you allow us to use them, without your personal contact details, for improving our services and for marketing purposes.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Any dispute arising from them, from the Website or from a stay at the Resort shall be subject to the exclusive jurisdiction of the competent courts in Madhya Pradesh, India.

14. Changes to These Terms

We may update these Terms from time to time. The version published on the Website at the time of your booking applies to that booking.

15. Contact Us

For any inquiries, requests, or questions regarding these Terms & Conditions, please contact us: